Privacy Policy

Introduction

Welcome to FetaZone ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using FetaZone, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, and password when you create an account
• Profile Information: Profile picture, location, and other details you choose to provide
• Booking Information: Details about tours, events, and services you book through our platform
• Payment Information: Payment method details processed securely through our payment gateway (FenanPay)
• Communication Data: Messages, inquiries, and feedback you send to us or other users

Automatically Collected Information

When you use our services, we automatically collect certain information, including:

• Device Information: IP address, browser type, device type, and operating system
• Usage Data: Pages visited, time spent on pages, search queries, and interaction patterns
• Location Data: General location information based on your IP address or device settings
• Cookies and Tracking: Information collected through cookies and similar tracking technologies (see our Cookie Policy)

How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To process bookings, manage your account, and provide customer support
• Communication: To send booking confirmations, updates, notifications, and respond to your inquiries
• Payment Processing: To process payments, manage transactions, and prevent fraud
• Personalization: To customize your experience, show relevant content, and improve our services
• Analytics: To analyze usage patterns, improve our platform, and develop new features
• Legal Compliance: To comply with legal obligations, enforce our terms, and protect our rights
• Marketing: To send promotional communications (with your consent) about new services, special offers, and updates

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our platform, processing payments, and delivering services (e.g., FenanPay for payment processing)
• Business Partners: With tour operators, event organizers, and service providers to fulfill your bookings
• Legal Requirements: When required by law, court order, or government regulation
• Safety and Security: To protect the rights, property, or safety of FetaZone, our users, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)
• With Your Consent: When you explicitly authorize us to share your information

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection
• Secure payment processing through certified payment gateways

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to processing of your information for certain purposes
• Portability: Request transfer of your data to another service provider
• Withdrawal of Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Factors we consider include:

• The nature and sensitivity of the information
• Legal and regulatory requirements
• The purposes for which we process the information
• Whether we can achieve those purposes through other means

Children's Privacy

FetaZone is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate measures to ensure that your information receives an adequate level of protection in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last updated" date at the top of this policy
• Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.